Knowledge Mangement Platform for Support Operations.

Web based platform which provides a single point of access for Technical Service problem solving. Users, whether they are call center agents, technical support staff, field service personnel, customers or distributors typically enter text in everyday language to describe a problem they are encountering or to ask a question. This System was designed for advance users (Advisors, Reviewer, Agents) as well as consumers seeking self service on product support websites.

This was my first big project (one I am proud of and helped me build character) I handled by myself, I had a UX architect mentor me on UX skills, Customer relationship, scope negotiations and presentation skills.